Manager — Tech Refresh | Infrastructure Software | Data Center Planning

Oct 2018 – Present

• Despite ambiguity, effectively lead and coordinate Data Center Tech Refresh projects, including requirements gathering, procurement and recovery of space and power, resulting in satisfied stakeholders.
• Demonstrate the ability to lead and collaborate with internal engineering teams and external partners alike by consistently delivering on-time, multi-initiative results under deadline.

Manager — Fleet Management | Information Security

Feb 2017 - Oct 2018

• Manage staff, contractors and FTEs within the PMO servicing and supporting ISO (Maps, iCloud, iWork, iTunes, Beats), SWE, HWE, FileMaker, IS&T and Global Security projects.
• Reduce lead times incident management and process automation through Jira & Confluence toolsets.

Sr. Project Manager — Global Networking & Computing Services

Jan 2010 – Feb 2017

• Responsible for the ongoing and successful deployment of mission-critical Data Center Compute and Network infrastructure for Apple Pay® despite incredible deadlines and tight product specifications resulting in on-time and on-budget construction and deliverables including partner integration with Visa, MasterCard, Discover and AMEX.
• Influence and provide leadership to hundreds of staff dispersed among multiple teams to effectively initiate, plan, execute, control and close complex $25M+ massive-scale Data Center projects on time and budget within California, Nevada, Oregon, North Carolina including two in China (Beijing & Tianjin).
• Design / structure / architecture / over-site of Data Center network / server and physical Security (including intrusion detection) within world-wide, data centers  Partner with engineering teams to manage significant multi-million dollar, 1,000+ system Data Center infrastructure projects from inception to hand off, positively benefiting millions of customers.
• Organized migrations / deployments of 10,000+ systems of 34 groups and six lines of business including design / management /deployment of fault-tolerant, high-availability network / server architecture supporting >1 billion aggregated user-authentication requests, including design, procurement, and installation of 40 distributed and discrete compute-clusters comprised of network and server clusters within four data centers in active-active mode; tested simulated traffic to demonstrate capability to exceed 10x normal load for internal and external identity management functions, including holiday sales traffic historically for four years within key company expansion periods
• Successfully deploy large web-scale distributed projects, including year-over-year scaling of existing and upcoming iOS systems Network and core Data Center infrastructure; saved $2.3M by end of project.
• Coordinated >20+ different internal IT groups and business units to form a master, disaster recovery plan visible at the C-level, including team feedback, documentation, simulation of results, ratification, and periodic updates, resulting in approval of plan managing multiple staff organization-wide to increase disaster recovery efforts by >75%, and adding policy strategy for process improvement, ongoing testing within the key areas of confidentially, integrity, and ability.
• Worked with DevOps and business groups to develop, design, and deploy cloud-based, anti-fraud, management system with artificial intelligence (AI)-machine learning and commodity-based server nodes, resulting in cost savings from reduced fraud; innovated a cost effective way to centralize versus distribute processing load resulting in scalable systems.

• Provided management of multi-disciplinary Microsoft Server based IT programs, including Database and Internet Applications, resulting in high-quality, on-schedule, on-budget results
• Managed staff responsible for System and Database Engineering within the project management support program offering 100% uptime for client-server based enterprise project management software, utilized by thousands worldwide
• Performed audit(s), reduced IT hardware footprint in Data Center by consolidating infrastructure via use of server virtualization, space savings, and reduction of power costs and eliminating redundant IT software licenses resulting in cost savings of >$100K, re-invested savings into server upgrades for capacity management
• Managed uptime objectives through server vitalization, unit testing, and validation prior to code and software updates, minimizing impact to both client and server-based software packages

• Managed personnel including: system engineers, network engineers, site services and change management performing patch management, production launches, data center troubleshooting / developed first of kind distributed enterprise project management system based on Microsoft Project Server used by hundreds of IT staff nation-wide
• Responsible Production Data Center program management for California (from Newark, CA site); coordinated and liaised with California state government representatives for services: managed hundreds of servers during full lifecycle, including purchasing, deployment and retirement; results were cost savings through hardware consolation and 25% increased allocation efficiency of servers, including savings via reduction in overhead costs
• Created Data Center process improvement and strategic IT upgrades to critical Microsoft-Server based 24x7 systems (customized Microsoft Project Server implementation) with zero downtime, optimizing resource prioritization, increasing system engineer productivity by 20% and program portfolio management efficiency by 40%; implemented centralized time / project tracking system to compare / forecast work-hours at task level; reports with metrics guided/aligned management improvements of data center strategy; resulting in ~$250K in client savings in first year
• Liaised with information security in re-architecture of database, application and web services by creating dedicated operational zones, resulting in improved security and network segmentation

• Managed staff of >100 IT contract workers for California-based clients including full-cycle recruiting, hiring, retention, and performance evaluations for managed services, including unexpected demand for increased staff by 2.5x for last-minute contract for client, resulting in meeting contract deliverables for hardware and software deployment
• Reduced number of product SKUs by 50% simplifying the ordering process for client and increasing revenue for company by $1M over a 30-day period / for programs in Atlanta, GA and Pleasanton, CA 

• Created and directed master program and staff schedule for two Data Center migrations, enabling strategic visibility / accountability for management and employees to reduce program delays
• Oversight included System Engineers, Desktop Engineers, and Onsite Construction and Patch Plan management, resulting in zero defects subsequent to move and bringing facility on board
• Responsible for on-schedule and on-budget relocation for new, purpose-built company data center and IT systems, including Starwars.com, from San Rafael, CA to new data center in The Presidio of San Francisco, CA; management included a risk management plan for migration, resulting in risk avoidance 

• Supervised data center staff (including physical presence for oversight in Italy/Germany) worldwide to deploy database, application, web servers and software in Emeryville, CA, Seattle, WA, Marburg, Germany and Siena, Italy
• Spearheaded remediation of electronic FDA mandated records keeping requirements mandated by FDA for IT regulatory compliance for record-keeping of 25 business systems and 15 software packages company-wide, on-time and on-budget   

• Technical lead manager for build-out / deployment for data center including, physical site selection, racking, powering, cabling and relocation of existing data center services with minimal downtime and impact to research and development (R&D) scientists
• Managed IT portfolio of hardware and software procurement, installation, and maintenance for 500 employees at four physical sites within San Diego County with an annual budget of ~$1.5M

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